Same problem here.. What a shame, captain_JJ's last entry is Sep third!
And not even a "Sorry we'll look into that"?? c'mon AG!! Some feedback wouldnt hurt! I'm disappointed!
The best way to contact me is to put in a help request actually. I try and spend some time on the forums, but some days I just am not able to. The link is on my profile under General Support - http://armorgames.com/contact
Also something to note, if this is an MMO (which I'm pretty sure it is) there may be some limits to what I can do to help troubleshoot some cases. But i'll do my best!