Our team isn't in the office on weekends, so thank you for your understanding. To help with troubleshooting this further, may we have some additional system details? This will be helpful in case you have a different device configuration than I have used to test this issue.
- What is your current device's operating system? For example, Windows 7 32-bit
- What browser version do you use? Follow up, does this error happen when you try a different browser or the incognito/private window?
- Which version of the Flash Player is installed?
If you are not sure of some of these details you can use a site like https://www.whatismybrowser.com/ to look up a lot of the details that we asked.
Thank you in advance for the device details and helping us to get to the bottom of what may be causing this to happen.
