Forums → Support Forum → Ranking doesn't update after a quest is completed

Hello everyone. This is the first time I write on this forum:

I just observed that the points needed to rank up according to my profile page seemed to never change and were stuck to 456 so I tried and did a Medium Quest (which is Kablooey from the game Crusaders of the Lost Idols) and when I went back to my page the points needed to rank up where still the same. Also, my rank position didn't change at all. Is this normal and there's some quest mechanism that I missed or I don't know (?)

Thanks in advance!!!