Hi @dcarno I'm sorry you're having issues. Can you give a bit more info about which ads / ad slots are causing you the issues? And, is it happening on all games or just specific ones? Also what are your PC specs (CPU, GPU, OS Version, Browser, etc)?
I'm having a similar problem.
Ads reload constantly above the game, and on the left/right side of the screen, which create lag.
In many instances this pulls the focus from the game, such as if the keyboard is the main control, characters stop moving, or if mouse is required to aim, the window will move up or down in the screen, making clicking targets more than difficult.
Thank you both. Spreaking again with our ad provider about what we can do to further reduce lag + guarantee that the ads are not taking focus away from the game.
To follow up more for @martabo and @dcarno or anyone else having this issue:
First, contacting me via support@armorgames.com is easier and faster
Second, please include as much information as possible... including OS, Desktop or Laptop, CPU, GPU, RAM, Browser. Also please include which game(s) this is happening on (or all?).
We have been unable to reproduce these issues on our end. Lag is very minimal or non-existant for us, and we haven't had ads take over page focus. So, while we recognize this is happening for some players, without being able to get it to happen ourselves... it makes fixing it incredibly challenging.
We want to fix this, so please help us get it resolved. Thank you!
Sent this via email, but also posting here so the community can see
Here is my config. THe game I play most is rogue fable iii which I've been playing for a long time and never had any issue with until your changed your ad platform. Now when your ads refresh every 5-10 seconds, the game freezes for 3 -5 seconds until the ads load, and frequently (maybe 30% of the time a new ad loads) loses focus so I have to click back on the game to get it to run again. The game is unplayable. I now play the same game on Kongregate and it works just fine there.
Windows 10
Dell Lattitude 9510 laptop with i7 10710U
Intel UHD Graphics
16 GB RAM
Chrome
This is the only email you are going to get from me about this, I'm not going to go back and forth with you about this troubleshooting. I've been having problems for well over a year with your different ad platforms, every time you have changed it it has been terrible. Clearly your own testing is minimal to non-existent.
Since you are generating income with your ads, YOU should be investing the money in a true testing environment so you can test these changes yourself on a wide variety of systems and configurations. Instead, you seem to be entirely dependent on your user community to do your testing for you. I know this is true because I've seen many older posts about the same problems in the forums ever since you changed your ad system. So your initial testing was garbage, and then after you got all the user feedback, you have probably improved the system but it still sucks from my perspective. I have no interest in being your tester, so consider this email a one-time assist to you, but don't ask me for anyting else.
